Meeting customers where they are
On page 20 of this issue of Comp News, you will find a new Technology section. Because our online services have become so important to our customers, we felt it was time to give technology a regular place in every issue of the magazine.
Over the past two decades, we have seen tremendous changes in the workplace and in how and when people do their jobs. You work long hours, and it is often more convenient for you to access policy and claims information after 5:00 p.m. or on weekends. Business Online makes that possible.
You can now file claims online at any time and from anywhere, and we recently added a new application that allows you to make policy changes (see the article on page 7). The success of MyClaim for injured workers has surpassed our expectations; more than 1,000 workers have registered since our launch in November 2012.
We currently are working on a mobile version of saif.com, which we hope will be available by fall. Beyond that, the one thing we know for certain is that the technology tools we depend on in our daily lives are in a constant and accelerating state of change. While we can’t predict what that means for how SAIF delivers service, I can tell you that we will continue to listen to you and do whatever we can to meet you wherever and whenever it’s convenient for you to do business.
Finally, we want you to know that we haven’t forgotten that relationships matter. Making it easier for you to reach us online is meant to enhance, not replace, your personal relationship with our people—the claims adjusters, return-to-work consultants, safety professionals, and all the other SAIF employees you depend on every day.
Brenda JP Rocklin
President and CEO