Coming soon—an expanded contact center
Centralized support to meet the needs of our policyholders, workers, agents, and business partners.
We have exciting news to share! We are building on the success of the Service Center and combining current capabilities with several other talented groups here at SAIF to enhance service to injured workers and policyholders of all sizes.
To reflect this change, we will unite employees under our new contact center, the Customer Care Center (CCC). Focused on minimizing transfers and resolving caller needs on the first call, CCC staff will address low to medium complexity issues on a variety of topics, including billing and policy questions. Callers will still be able to reach their contacts through direct lines and select to be connected to a Spanish-speaking representative.
The CCC will be fully functioning by early May 2025. Callers should not notice a difference in their experience, apart from quicker support and less transfers. There are behind-the-scenes changes including staff movement, training, and hiring to ensure we are ready in May.
We are excited to provide our callers with more coordinated services with proactive support and fewer hurdles.
If you have any questions, please contact Christine Vrontakis at CHRVRO@saif.com.