Online payment FAQs

Log in to your SAIF account

After the new system is live, please log in to your SAIF account to validate that your preferred payment methods have been successfully imported.

Scheduled payments

If you have scheduled a future payment after the implementation of One Inc, you will need to reschedule the payment in the new payment platform. 

ACH debit block

If you have an ACH debit block set up with your bank, you will need to take the following steps:

1. Contact your bank to let them know SAIF has transitioned its payment platform to One Inc, and you need to add the ACH company information provided below to your debit block allow list:
   
   ACH Company ID: F936001769
   ACH company name: One Inc
   
   
2. Monitor your emails from SAIF through the next month to ensure your payments are working as intended.
   
   
3. Because an ACH debit block is an agreement between you and your bank, SAIF cannot do these steps for you. Once your bank has this information, your next payment should process without an error.

An ACH fraud filter acts as a barrier against unauthorized withdrawals from a bank account. It allows the account owner to block all incoming debits or designate a list of authorized debits and credits, while filtering out all others.

1. Payment boxes
   If there is more than one payment box listed, individual payments will need applied to each one.
   • Policy charges and Retro charges – payment required on premium related charges.
   • Nondisabling reimbursement charges (NDR) – optional payment required for reimbursable claim charges.
   • New Business Proposal – payment required to bind a new policy.
   • Renewal proposal – payment required to renew a policy.
   • Scheduled Payment a one-time payment that has been scheduled for a future date. Scheduled payments are only available for Policy Charges.

2. View Invoice displays the most recent invoice.
3. View future billing schedule displays list of future invoices not yet billed.
4. Amount Due - the current amount due.
5. Upcoming billing amount - the total amount of future invoices yet to be billed. If there are no future invoices, there is no upcoming billing amount.
6. Account Credits - credits on the account not yet applied to an account balance.
7. Payment box - defaults to amount due, can be modified to desired payment amount.
8. Pay button - click to enter payment details.
9. Enroll in AutoPay and Manage AutoPay (not shown) - reoccurring payments scheduled to be paid monthly on the 20th. AutoPay is not available on all accounts.  For eligibility of AutoPay, please connect with your agent or SAIF representative.

Quick pay is a one-time payment option where login is not required. The user must have the policy number and the mailing address zip code to make the payment. When using a credit card, you must enter the cvc number. Payment method information is not stored when using quick pay.

Anyone who has the policy number and the mailing address zip code. For example: A bookkeeper or employee of the policyholder can use quick pay.

No. AutoPay schedules will transfer to the new payment application and no action is needed.

Yes, AutoPay will continue to be processed on the 20th of every month.

Click the “Manage AutoPay” button to make any needed changes to the payment method. You can also go to ”Payment Settings” and then ”Manage AutoPay.”

No. All valid payment methods currently set up in U.S. Bank will be transferred to our new payment application, One Inc.

SAIF accepts bank account (ACH) payments made from a checking or savings account, Visa, MasterCard, American Express, and Discover. Google Pay will also be available. 

If you're using a credit card, you can also split your payment methods. You may now use two cards to make a payment. You cannot split payment using any combination of a card and bank account or Google Pay. 

The merchant’s name in the charge description will show as SAIF Workers' Comp.

Yes. The “Pay” button will appear grayed out. However, you can enter a payment amount. The “Pay” button will then turn green and you can proceed to make a payment. 

Yes. Premium policy payments only. You can call 1.877.373.8136 to make a payment using our interactive phone system or to make a payment to a SAIF representative.

Once payment is received, our underwriter is notified to renew the policy. To confirm payment was received, payment confirmation can be seen in the payment history.

Once payment is received, our underwriter is notified to issue the policy. To confirm payment was received, payment confirmation can be seen in the payment history tab. Here it will show the payment as "Pending."

Yes, you can submit your payroll and proceed to make a payment. You won’t see an “amount due” as the charge will be placed at your next invoice. However, you can proceed with payment by entering your premium into the payment box and clicking “Pay.” 

Yes. For example, if you have a scheduled payment set for the 10th of the month and the new payment application goes live before then, you will need to re-enter the scheduled payment for the 10th in the new application.

This requires the same action as making a payment, but you just change the date. Enter the amount to pay, click "Pay,” then change the date from today’s date to a future date. Only one scheduled payment can be set at a time. If you would like recurring payments, please contact your agent or SAIF representative to determine eligibility for AutoPay. 

Click “Stop payment” in the scheduled payment box.

No. These payments can only be made the same day the payment is made.

You will have to make a separate payment for each balance. Enter the amount to pay in the corresponding payment box and click the corresponding “Pay” button.

If there is no current amount due, the credit will apply when the "Upcoming Billing Amount" is invoiced. 

Yes. Using your NDR online application, select which charges you will pay. You will then have the option to pay online. The new payment modal will display with the saved amount to pay. Complete the online payment.

Return to the NDR online application the next day and enter the new amount, save, and complete payment.